Help Centre
Frequently Asked Questions
Quick answers about applications, requirements, approvals, disbursement, and repayment. Still need help? Our team is ready to assist.
Average approval time
Within 48 hours
Support availability
Mon–Fri, 8am–5pm
Need direct help?
+260 77 743 8353
How do I apply for a loan? +
Use the Apply Now form on the home page. Submit your details and our team will contact you to complete the process.
What documents are required? +
You’ll typically need a valid ID, proof of income, and collateral-related documentation where applicable.
What are your interest rates and fees? +
Rates and fees depend on the product and risk profile. Contact our team for a clear quote tailored to your request.
How long does approval take? +
Most complete applications are reviewed within 48 hours. Timelines may vary based on document completeness.
How do repayments work? +
Repayment schedules are agreed during onboarding and are based on your selected loan product and tenor.
Can I repay early? +
Early repayment options may be available. Please contact our team first so we can calculate any applicable adjustments.
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